Give your Business a Voice
PROFESSIONAL VOICE RECORDINGS FOR PHONE SYSTEMS
MESSAGE ON HOLD, IVR PHONE PROMPTS, AUTO ATTENDANT, VOICE OVER, VOIP SYSTEM GREETINGS
You have a new phone system, now what?? What to say? Who's going to record it?
What is voicemail
A voicemail system is a computer based system that allows users to exchange voice messages. Voicemail messages encourage callers to leave a voice message when you can't answer the phone.
What is ivr
IVR — or “Interactive Voice Response” — is the term which applies to any time you dial a company and get an automated voice that sorts your call to various departments.
what you need to say
Give all the elements your caller needs
State your company name and tagline
State your opening hours
Explain why you cannot take their call right now
Invite them to leave a message, and ask for their identity and phone number
Commit to an expected time to get called back – and do return all phone calls
Give your caller alternative options: website, FAQ, email, …
Don’t forget to thank them
IDEAS FOR GREETINGS
Some script ideas for you to get started. Tweak and personalize to fit your business.
things to remember
Just like you personalize your visitor's experience in your store or office, you want to personalize your caller's experience.
Make your caller feel welcome. Make a great first impression.
Match your voicemail with your company's image and brand identity.
Encourage your caller to wait or leave a message.
Keep your greetings short and simple. (20 - 25 seconds)
Callers should hear one of thwo things when they first connect with voicemail - either and apology for not being able to answer the call or a thank you for having called.
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